Privacy Policy

At Maidstone Plumbing, we are committed to protecting your privacy and handling your personal data in accordance with UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

What Information We Collect

We may collect and process the following types of personal data:

• Your name, email address, phone number and postal address when you contact us or request a quote.
• Details of the services we provide to you.
• Any correspondence you send us.
• Technical data such as IP address, browser type and device information via cookies (see below).

How We Use Your Information

We use your personal data to:

• Provide plumbing and heating services you request.
• Respond to enquiries and provide customer support.
• Send invoices, quotes or updates related to services.
• Comply with our legal and regulatory obligations.

Sharing Your Information

We do not sell, rent, or trade your personal data. We may share your information with trusted service providers who assist us in operating our business (e.g., invoicing platforms or email service providers), but only to the extent necessary and with appropriate safeguards in place.

Your Rights

You have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate or incomplete data.
• Request erasure of your data, where appropriate.
• Object to or restrict certain types of processing.
• Lodge a complaint with the Information Commissioner’s Office (ICO) if you believe we are not handling your data properly.

Cookies

Our website may use cookies to improve user experience and analyse website usage. You can set your browser to refuse cookies, but some parts of the site may not function properly without them.

Data Retention

We will only keep your personal data for as long as necessary to fulfil the purposes we collected it for, including to satisfy any legal or reporting requirements.

Contact Us

If you have any questions about this policy or how we handle your personal data, please contact us.